General

  • My site is not functioning!
    R:
    Before submitting a support ticket please check the following:
    1. Can you access other sites?
    2. Have the nameservers of your domain been recently 
    changed? (please allow 24-72 hours for updating)
    3. Is there any information on our status page regarding this 
    matter? (please check the announcements too by accessing 
    www.edomain.co.il/status.php)
    If there is no mentioning of the problem in our announcement 
    section please open a support ticket from our helpdesk and 
    your problem will be taken care of.
    

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  • How can I access my control panel?
  • Will you enable SSH/Telnet access on my account?
  • I forgot the login information for my account. What should I do?
  • How can I disable directory browsing?
  • What is the path to my web directory and other utilities?
  • How do I change my cPanel / WHM password?
  • How do I setup secure webspace and the SSL certificate?
  • How do I force all visitors to use the www. of the domain?
  • How do I get reverse DNS (rDNS) setup on my IP address?
  • Will you allocate dedicated IP addresses for reasons related to search engine optimisation?
  • What’s the use of the username and password?