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Explanations are different from one error to another. If you
don’t find an explanation among the following ones, please
contact us
1. An error occured while sending mail.
The mail server responded: [...]
[...] is currently not permitted to relay through this server.
Perhaps you have not logged into the pop/imap server in the
last 30 minutes or do not have SMTP Authentication turned on
in your client.
Explanation: In order to make sure that only authorized
persons send email, your server performs an authentication
every time an email is being sent.
Solution: Click on "Receive e-mail" before clicking "Send e-
mail" or activate the "SMTP
Authentication" option in your email client.
2. The message could not be sent
because one of the recipients was rejected by the server.
The rejected e-mail address was 'test@test.com'.
Subject 'smtp error example', Account: 'test@test.com',
Server: 'edomenii.co.il', Protocol: SMTP, Server
Response: '550
5.7.1 ... Relaying denied. IP name lookup failed
[192.168.45.110]', Port: 25, Secure(SSL): No, Server Error:
550, Error Number: 0x800CCC79
Explanation: In order to make sure that only authorized
persons send email, your server performs an authentication
every time an email is being sent.
Solution: Click on "Receive e-mail" before clicking "Send e-
mail" or activate the "SMTP
Authentication" option in your email client.
3. SMTP error from remote mailer after
end of data: > host edomenii.co.il [209.59.134.187]: 550
Administrative prohibition
Explicatie: Any sent email contains a header where the
following information is found: sender(From), recipient(To),
optional the reply address (Reply-To), Return-Path, etc. This
error means that your message does not correspond to a
standard and one or severeal fields contain infomation that is
not valid.
Solution:Verify the settings of your email client in order to
check the validity of these fields, especially email addresses.
Example of mistake: the field Reply To contains a name,
without an email address.
4. Sending' reported error
(0x800CCC65) : 'Your outgoing (SMTP) e-mail server has
reported an internal error. If you continue to receive this
message, contact your server administrator or Internet
service provider (ISP). The server responded: 503 valid
RCPT command must precede DATA.
Explanation:The SMTP server is detecting some errors in the
use of the SMTP protocol.
Solution:Make sure that the SMTP authentication type used
with the server is correct. Usually the option "Secure
password authentication" must NOT be activated. The
option "SMTP Auhtentication" must be activated.
For Outlook you can use the "Test account settings" button or
something similar.
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