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We have a security measure in place in PHP on all servers
called 'open_basedir'. This is where PHP scripts are restricted
with regard to what parts of the server filesystem thay can
access.
We maintain a list of areas where PHP scripts are allowed to
access (/home/username, /tmp + others) and if a script
attempts to access a file or directory elsewhere on the
filesystem it will result in an error relating to 'open_basedir'.
This stops PHP scripts accessing directories and files owned
by other users, specific to the server config and root user,
etc.
It is rare that the allowed paths list will need modification for
any user. However, sometimes an alteration is required for
some scripts to function properly (eg Modernbill). If you think
this applies to you, please open a support ticket remembering
to include the full error message and domain name and we'll
investigate.
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