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We ask all resellers not to use the the features in Webhost
Manager panel for changing an account username or domain.
These features contain bugs and will break the account in
question in several areas.
An account username is only seen by the account owner (not
regular web visitors to the site) so there is no reason this
should be changed. However, if it really does need to be
changed (or the domain name) then we ask that a new
account is setup in Webhost Manager with the new details
(desired username/domain) and the files manually copied
across by downloading via FTP from the old account then
uploading to the new one.
Settings such as email accounts, databases, etc should all be
setup again in the control panel for the new account.
In some cases a reseller may need to change their main
domain (and private nameservers where applicable) on an
already active account. Again, we recommend against this for
the reasons set out above but in cases where it really needs
doing we can take care of it but you have to notify us.
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